Is there an email at the FSA where this kind of stuff could be forwarded?
We don’t mean the kind of email where some junior picks it up and puts it in their pending tray - but an email that actually gets through to the cloth eared coneheads that actually run the show?
This means the main players at the main forefront of INTRUSIVE FORWARD TWIN PEAKS REGULATION, whatever that is supposed to mean in practice.
More of the same we guess.
So here is MORE OF THE SAME, received just today. The appalling silence by the FSA on this firm cannot be sustained any longer. The facts simply scream consumer abuse, a firm out of control and injustice. AN INJUSTICE THAT THE FSA HAS TURNED A BLIND EYE TO FOR FAR TOO LONG. THE FSA KNOWS ABOUT THIS. IT JUST DOESN’T CONCERN ITSELF. A VERY GOOD QUESTION IS WHY NOT?
Here is just yet another sad sorry tale that if interviewed live on radio or television, NOBODY IN THE FSA, could defend without promising to look into what is obviously an apparent failure in an “individual case”.
IT’S SERIAL, ENDEMIC AND CULTURAL TO THIS LOT!
Close them down and secure appropriate redress for consumers who have suffered as Helen here has…
I am so pleased I have found this group…I thought I was on my own.
I suffer from crohns disease and unfortunately had major surgery which left me unable to do anything for 6 weeks so I went to stay with my parents.
When I returned home 8 weeks later, I had a stack of letters from acenden, apparently one of my payments had not gone through (i had paid it dd and had an authorisation code) and I had charges of over £800. I got in touch and explained that I had been extremely unwell and was not at home other-wise I would have been in touch immediately. The charges got higher and higher whilst i was waiting for my bank to look into this (unfortunatley it took the bank 3 months) and in the meantime i was taken to court for repossion, I represented myself and acenden backed off, however a month later the threats and charges continued very quickly to over £2000. At this stage i got in touch with the citizens advice who helped me write a letter to them explaining that I had been ill and not at home etc etc. The citizens advice told me that as their charges are in the contract there was nothing I could do but from a moral perspective it was wrong. Acenden rplied and all I received was a very short letter advising me to read my contract. The letter said that if i was not happy then i should get in touch with acenden again, which i did only to receive another copy of their contract.
I am now putting a letter together for the ombudsman. I am a single working mother with a chronic illness and the constant threat hanging over my head that i may become homeless has only exacerbated my symptoms. I dread the sound of the postman and I find myself waiting for my phone to go onto answer-machine before picking up incase it is acenden. I feel tormented and bullied by them.
Good on you Helen. You have spirit in plenty and are NOT alone. You have right on your side and most of the law. You will need to be strong to take these filthy asset grabbers on. But you will find plenty of help, guidance and support here. You’ll find none at all from the following – the FSA, the OFT, the FOS, your MP, your MEP, or most other grubby apologists for the filth.
I think a campaign should be started.
It’s a simple idea.
Though our MPs are pretty much a variable and often self serving bunch they don’t like adverse publicity. There is a Capstone administered mortgage in every constituency in the land. For each constituency there are thousands of VICTIMS OF CAPSTONE. We will publish a template letter to write to each MP. You can customise to your own exact circumstances and then each MP can respond as they see fit. Let’s get the utterly vicious vultures CAPSTONE ACENDEN brought to book in 2012.
We have already seen the calibre of the employees. LFC etc…sorry SteveG happy new year compadre…
We already know the culture of the firm and its ‘upper echelons’ – Hi Amany – happy new year to you too… (not really, obviously…)
Now we can test the mettle of those responsible for their governance.
And so we should. We should because Helen is NOT unique. For Capstone Acenden she is the desirable, exploited and bullied norm.
WHAT BETTER REASON TO RAISE THE DECIBELS?
This cannot stand any longer.
The axe is about to fall…
A number of people are being made redundant next week…
watch this space…
Hey guys thought this may be of interest. Does this mean Attia is out?!
http://www.mortgagestrategy.co.uk/philip-williamson-joins-acenden-as-non-exec-director-and-chairman/1046742.article
Has anybody had the recent letter regarding interest rate setting from these vultures ???
If so does anybody know what it means ?? And can they explain in laymans terms.
WELL – FANCY THAT!!
Whilst I’ve been a keen supporter of this website for some time now and have contributed to the ’cause’ in as many different ways as possible, the only argument I’ve had difficulty in accepting has been the constant view expressed by the prime movers of the website that the reason why the FSA, FOS and Government have solidly refused to take any enforcement action against Capstone/Acenden has been something to do with Pricewaterhouse Cooper. I’ve never really been able to buy totally into this viewpoint BUT I DO NOW!
According to today’s press, Margaret Cole, former chief enforcer at the FSA and the ONE person who COULD have held Acenden/Capstone to account and singularly failed so to do, has got herself a new job. Guess who she’s got into bed with – allegedly securing a salary of almost £1m a yesr? That’s right – her new employers are Pricewaterhouse Cooper! YOU COULDN’T MAKE IT UP!
I WHOLEHEARTEDLY APOLOGISE FOR EVER HAVING DOUBTED THE VIEW LONG HELD ON THIS SITE – IF YOU’RE LOOKING FOR A REASON WHY ALL OUR LOBBYING, LETTERS TO MPs, THE FSA, AND THE FOS SEEKING JUSTICE FOR THE THOUSANDS OF VICTIMS OF CAPSTONE/ACENDEN, LOOK NO FURTHER. IT’S ALL DOWN TO THE PwC CONNECTION – NOW WE KNOW FOR SURE.
Hi Dingle
Never doubt for one moment that your support for this cause (and your heartfelt criticism of this site at times) has ever gone unnoticed or been felt badly here. We appreciate your support and all of your constructive criticism.
It is right to cast doubt upon postings which do not convince you at their own face value. We are absolutely sure of this as an abiding principle
But we do stand by the original story and thank Private Eye in particular for noticing an unhealthy amount of “schmoozing” between HMRC, the then Tory shadow Treasury team and PwC before the least election. The penny only really dropped when PwC themselves proudly announced that the remnants of the Lehman’s estate would be “freed from the burden of unnecessary regulatory fees” in agreement with the FSA. Taking these two separate items of evidence together was enough to convince us. Now the the gamekeeper Margaret Cole has turned poacher I think the argument that Lehman’s are a protected species is now incontrovertible.
Hector Sants -GONE
David Hartnett – GONE
Jonathan Pain – GONE
Margaret Cole – GONE.
Amany Attia – GONE
100,000 families destroyed and NO-ONE is going to be held to account. It’s not only an outrage. It’s an outrage borne out of greed, corruption and lies. The biggest lie of all being that Hector Sants, in his time at the FSA, was a fearless, courageous and outstanding PUBLIC servant. What utter tosh.