I have found their site very tricky to use and poorly set up. It is badly put together for a start. The problem is an Acenden loophole that I have never come across before which is when you pay by debit which leaves your account immediately AND you are given an authorisation code which confirms that it has been received – you’d think – Acenden reserve the right to later (and it can be 8 to 12 days later) cancel the payment on the grounds that they perform some sort of manual check to prevent “money laundering” – or so they have told me on two separate occasions, and they do say on their site that if the card is not registered to the same address as the mortgaged property they will subsequently refuse the payment. As the money has already left your account, it then doesn’t get recredited, we don’t get told what has happened, there is another alleged “missed payment” and someone somewhere has trousered the payment. Sorting this out is nigh impossible since they will deny ever having had the money, despite the bank statements and the authorisation code, and the printout of the transaction. Now is this company policy or is it individual employees helping themselves to a quiet bunce?
Homeowners for Justice & an end to unlawful Repossessions By UK based bankrupt Lehman Bros Entities
Wednesday June 19th 2013