The Filth & The Fury
When the appalling and universally reviled Capstone Mortgage Services went on a publicity overdrive announcing their ‘rebranding’ as Acenden Mortgage Servicing Specialists there was an outcry of disbelief from this site and others in response to Mortgage Strategy’s gushing PR piece on this futile exercise in dodging accountability. Accountability for what , you may ask.
Well, accountability for the appalling abuses of consumers perpetrated by Capstone (silently sanctioned by that awesome and fearless defender of the consumer’s interest the FSA) for starters.
The author of the piece, Robert Thickett, (Mortgage Strategy’s editor) has come in for some stinging criticism for THAT alleged article of financial news reporting, perhaps nowhere more so than on this post/thread
But thanks to the feisty efforts of one of our contributors he now says he wants to do a piece on the experiences of ordinary consumers at the hands of the moral (and no doubt lawful) vacuum that currently operates out of St. Johns Place, High Wycombe
Mad Maria42 took such umbrage at Mr Thickett’s piece that she decided to contact him directly and give him a piece of her furious mind and she wasn’t the only one to vent her spleen over Mr. Thickett’s awful PR blurb.
So after that quick potted history of this filthy and furious episode we should cut to the quick. Here’s what Mr Thickett has to say for himself. The tentative inquiries raised by him and the suggestions for framing the angle of this new piece give wide scope to EXPOSE any number of their dirty tricks designed to relieve you of your equity and your family of their home.
Thanks for your email – and don’t worry about the forums, I’ve read all the other stuff and I doubt it could get worse. What I want to do is a feature on arrears, the changes that the FSA have made and whether companies are now following through.
Obviously I want to broaden it out and speak to other firms as well – people who have used HML, ie GMAC-RFC and Kensington. I know you have already given me a blow by blow account of what happened. But I’d like to also feature the forum that has been set up and the fact that the guy on the forum is trawling through the latest data out from the regulator to see where Capstone is in breach.
If you could get whoever is running it to ring me that would be ace or even just email me.
No worries if not as I will still do the feature as the charges to arrears are pretty major and useful for our readership to know. I also want to know about the unfair clauses they speak of in securitisation contracts (ie not able to switch to interest only) and how they are enforcing that. But I will also let you know what I am using from you – I will go to Capstone for comment as obviously your account contradicts its claim of ethical treatment. But I will also run through with you what I will tell them about you. I hope this is okay.
Let me know what you think and no worries about the forums. Those things, by their nature, are for people to get very angry and vent their fury. I wont look at them, but the rest of the posts are incredibly useful.
Thanks again for emailing and I will be in touch soon.
I don’t think this is an opportunity we should pass up. Please comment freely on your experiences at the hands of this desperate bunch of outlaws.